Quality
Quality System Upon its inception, RR assembled a team of seasoned Quality Control (QC) professionals, which was comprised of dedicated individuals, who possess the authority and responsibility to ensure the effectiveness of the Quality Management System (QMS) processes.
To evaluate the continuous suitability of RR’s Quality System, our adept team conducts regular internal audits and generates quality reports. These reports encompass various aspects such as audit results, customer feedback, process performance, product conformity, the status of preventive and corrective actions, follow-up measures from previous management reviews, and more.
In addition, it is compulsory for all employees to participate in periodic quality project training. This training enables them to comprehend the significance of their work performance and how it contributes to achieving our Quality Objectives.
To evaluate the continuous suitability of RR’s Quality System, our adept team conducts regular internal audits and generates quality reports. These reports encompass various aspects such as audit results, customer feedback, process performance, product conformity, the status of preventive and corrective actions, follow-up measures from previous management reviews, and more.
In addition, it is compulsory for all employees to participate in periodic quality project training. This training enables them to comprehend the significance of their work performance and how it contributes to achieving our Quality Objectives.
Traceability
With our automated ERP system and labeling management, each product has its own unique identifying information, which makes the after-sales service of the products more accurate and efficient.
Supplier
Management
The significance of supplier qualification control cannot be overstated. The origin of the components has a profound impact on the quality of the parts. Recognizing this, RR is unwavering in its implementation of the ISO9001:2008 management system. We meticulously select our trusted supply partners, ensuring that only manufacturers who meet our exacting supplier standards can become part of our rigorous supply chain.
1. Utilize an SAP system that seamlessly monitors supplier performance and activity, enabling real-time insights.
2. Collaborate closely with sales, purchasing, quality control, customer service, and other relevant departments to assess supplier status.
3. Terminate partnerships with suppliers who exhibit excessive or serious quality issues, promptly adding them to our black list.
1. Utilize an SAP system that seamlessly monitors supplier performance and activity, enabling real-time insights.
2. Collaborate closely with sales, purchasing, quality control, customer service, and other relevant departments to assess supplier status.
3. Terminate partnerships with suppliers who exhibit excessive or serious quality issues, promptly adding them to our black list.
Supplier Level
Level 1:
Original Manufacturer, Category Distributor, Franchised Distributor
Level 2:
OEM, ODM, EMS factories
Level 3:
Qualified suppliers with third-party certification
Level 4:
Unqualified supplier (Black list)
Original Manufacturer, Category Distributor, Franchised Distributor
Level 2:
OEM, ODM, EMS factories
Level 3:
Qualified suppliers with third-party certification
Level 4:
Unqualified supplier (Black list)
Suppliers Audit
1. Leverage external resources to delve into the track record of potential new suppliers.
2. Conduct thorough audits on new suppliers, encompassing trade references and their credibility.
3. Once validated, qualified new suppliers will be incorporated into our esteemed list of approved suppliers.
2. Conduct thorough audits on new suppliers, encompassing trade references and their credibility.
3. Once validated, qualified new suppliers will be incorporated into our esteemed list of approved suppliers.
After-sales
1. Upon shipping, we relentlessly monitor each product’s journey until it safely reaches your hands.
2. We promise to respond and provide the best possible solution within 24 hours of receiving your claim.
3. Should you validate our quality concerns, we willingly assume all associated costs.
4. Additionally, we accommodate multiple return and exchange options for our valued VIP customers.
2. We promise to respond and provide the best possible solution within 24 hours of receiving your claim.
3. Should you validate our quality concerns, we willingly assume all associated costs.
4. Additionally, we accommodate multiple return and exchange options for our valued VIP customers.
Customer Testimonials
